I wrote this email to the lady just now. I feel like a bully when I do such things, but I think I'm being fair. Healthy aggression, my supervisor calls it.
NAME,
As I have begun to review my transcript, I have to say that I am highly disappointed in the quality and accuracy. The blanks that you could not understand are less of a problem, as they are pretty easy to fill in myself, and some areas are justifiably difficult to understand for various reasons. However, there are large mistakes that alter the meaning of the of entire portions of the material. There are even phrases and entire sentences that are omitted, with no designation or line (_________) indicating that the transcriptionist could not understand the material. Most of these are extremely clear on the recording and are omitted for no apparent reason.
I have had other individuals, without viewing your transcription or my corrections to that transcription, who all were easily able to reproduce the first 2 pages of my session with much greater accuracy than the product that I received from COMPANY. It is my suspicion that you may have used a computer program (such as media player) to play the audio file. When hitting the pause/play button, these players often skip small sections of the file, and such a pattern of missed sentences seems to be apparent in my final transcription.
I by no means expected the transcription to be error free, and our contract reflected such. However, missing entire statements or sentences without designating that you couldn't understand those phrases (It seems to me that they were just missed completely) is not acceptable. Also, the apparent lack of professional transcription equipment seems to have made this process take longer than I would expect from someone who does this as a professional service.
I have spoken with at least four other students who experienced similar degrees of mistakes such as missing phrases, and even grammar, spelling, and clerical misakes. I would like to talk with you via phone or even in person to hear from you possibly compelling reasons why my transcription, (or the other students') was difficult and why the large number of inaccuracies are present. I am headed out of town and will not be available until next week, but I would like to discuss such matters on A CERTAIN DAY or later in the week.
I would like to be able to reccommend your services in the future, or even feel confident that I received my $150 worth of services from COMPANY. However, without some sort of discussion or understanding about this matter, I would have to inform my fellow students and my academic department, who may want to use your service in the future, that your services are not to the standard that I would recommend. From the combined fees of myself and my fellow students, this was likely a lucrative customer base for you. If I am mistaken, and COMPANY prefers not to do this kind of work, I wish that therapy students were informed of that before our business was accepted.
Overall, I am disappointed with the quality of the work, and would like to give you the opportunity to address that and provide me with some understanding from your point of view. I am open to however you would like to do this, via phone or in person. I truly don't prefer email for these matters and am only resorting to this due to my being out of town.
I look forward to hearing from you soon.
Sincerely,
Nicole
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